Green
It's a personal theory of mine that every citizen of the United States should at one point in their lives, preferrably when they're between 18-22, work in a service or retail position.
Everyone.
I could say it builds character, or some condescending crap like that, but honestly, it's more about getting people to RESPECT those that serve them, so there are less "incidents" between staff and customers.
Recently, I had a part-time position in my college's bookstore during "rush."
"Rush" is not at all related to the fraternities or sororities, but the period of time at the beginning and end of an academic semester when faculty and students descend like locusts looking for their supplies and books ALL AT ONCE.
So, the Sunday before Rush, I had a three-hour training session to learn the fine art of cash registering. To be fair, the modern cash register is a fairly complex machine, with computer processors, multiple databases and shifting keyboard functions connected to on-screen menus.
The easy thing about being a cashier is how repetitive most of your job is. The knowledge you need to acquire for working your store's individual registers comes fairly quickly, and even if you are brain dead and without short term memory, there are handy plastic sealed cheat sheets to guide you through a transaction made with a check (incidentally, don't write checks unless you want to be there awhile; I have to write information on the check as well, not just you).
Another interesting lesson about working an entry level business position is how quickly you are entrusted to put forth the image and propaganda of the company. Sales, discount coupons, free giveaways, and customer greeting is all part of the job.
Aside from whether or not one could pay with more than one form of tender (you can, it just takes longer), the thing I was asked most often was where one would need to return books to. These people received directions on where we defer returns for the first week of school. Beyond that, I didn't reveal the intricate underpinnings of returns.
Within the first week, returned textbooks net a full refund (if applicable). People REALLY want that refund when they learn they don't actually need that seventy-five dollar calculus book. I had to tell every person that bought at least one textbook when their last chance to get a full refund was. I thank the gods I won't be their with the regular staff when people are showing up the day AFTER and only receiving a percentage buy-back deal.
The best part of the job was seeing enormous lines piling up, and being able to do jack about it. Sometimes all of the registers, including the emergency manager-run ones, are full, and all you can do is steadily keep scanning the basket loads of merchandise people have decided to buy TODAY OF ALL DAYS. Sometimes the registers can't take credit cards, just because... Most of the time, my barcode scanner was incredibly anal about how to read. All of the time [I was on register], I had to manually input card PIN numbers because my swipe machine was defective. In these situations, I was reminded of that scene from the Simpsons with DMV workers, Patty and Selma: "Some days, we don't let the line move at all." "We call those WEEK days."
Despite the rampant bureacracy of the registers, I actually enjoyed the job. Helping people get in and out was nice, and getting experience manning a sales position was good.
Too bad temp pay is shit.
